Crisismanagement

Course summary

The crisis management training course is specifically aimed at educating and training a crisis management team (further CMT) within your organization in the sector where you work. This includes variables such as a semi-public function, many visitors or guests present in your organization, so-called third companies that work in your premises and of which you do not know the background of the employees and all other relevant factors that are of specific importance to your company or your organization. In a crisis situation a CMT often has to make decisions under great pressure and depending on the sector to which your organization belongs a CMT can therefore be very different in composition. For the petrochemical industry, for example, this is very different from the prison system, hospitals, education, cultural institutions, etc. And even within your own sector, threats and the way they are dealt with during crises can differ. It is also important to know that a FAFS organization in itself is separate from a CMT and above all is operational and therefore execution-oriented. A FAFS organization is often already at work before the CMT is called. Think of an evacuation due to fire or water nuisance. The training of a good strategic and operational CMT is therefore tailor-made and focused on 3 phases, namely an existing situation, a transition and a new situation.


  Duration of the training

3 half-day sessions of 4 hours with two trainers per half-day session (preferably in a continuous period of 4 weeks)

  Course Language

The course can be given in both Dutch and English.

  Certificate

After attending the course, each participant receives a certificate of participation from the ISEG Training Center

Price per student excluding VAT and including parking, practice materials, use of WiFi, lunch, coffee and tea

On request

  Course dates

On request

   Location

Incompany or on location at ISEG:

Landgoed Beukbergen

Amersfoortseweg 59

3712 BB Huis Ter Heide

Background

It is important to realize that managing a crisis is something completely different from leading or directing an organization on a daily basis. The way of managing or leading in the daily setting has often been long thought through and processes have been developed for this.

In a crisis situation, these processes do not work. After all, there is an acute inevitable threatening situation with far-reaching consequences! This situation can be threatening for the organization or worse, for the employees or visitors. It is important to know that a well attuned CMT can quickly and solution-focused to manage a crisis and make it manageable. The enormous pressure under which work has to be done plays an important role in this. A CMT has to be able to keep an overview of the way to making a crisis manageable under very difficult circumstances. A one-off training course, as regularly offered, is really not sufficient to be able to cough up the necessary knowledge and skills at the moment suprême. In this sense, it can be compared to the FAFS organization where training and repetition are the mother of perfection.

There are various forms of crises that can occur involving life and death, such as violent crime, violent activism and terrorism, extortion, kidnappings but also fires, natural and other disasters, such as a pandemic. The COVID-19 virus is certainly the most recent and topical example of this. But accidents with a fatal outcome or serious physical injury, wrong publicity, damage to image also play a role in a crisis.

An example that we probably don't easily think of in our own environment but that can have very serious consequences:

A former staff member disagrees with the dismissal and feels badly treated. It is something he struggles with enormously, gets depressed and becomes very angry about. He puts the blame on your organization and especially on his managers who, in his opinion, have let him down. He radicalizes and slips deeper and deeper until it finally comes to a confrontation, in which he, with the aim to make as many victims as possible, one day rushes into the premises of your organization, with purchased weapons and starts stabbing or shooting at everyone, employees, visitors.........

And now I can almost hear you thinking: "Yeah, that's not going to happen here, that's what you see happening in all those other countries and it has to do with terrorism".

Well, not at all!  Just look at incidents like this in the past 10 years.  And know that these kinds of incidents often had no relation to terrorism, but were much more often the result of an action of a mentally disturbed person or persons, a potentially dangerous loner also called "active shooter". And know that the reason for such an incident often stems from some relationship with the company or organization and individuals within it and that this can get horribly out of hand. That happens! Also in the Netherlands, of which the most recent case was the so-called tramschutter in Utrecht and before that the mass slaughter in a supermarket in Alphen a/d Rijn by 17-year old boy who was depressed. As the person responsible within your organization and as a member of the CMT, you are the one who can be confronted with this.

And doing nothing, or not knowing what to do, is not an option! That is why a thorough CMT training, in which you and your team learn how to deal with this, is absolutely appropriate.

Teachers CMT training

The format for this specifically tailored training for your organization has been developed by Dick Drent, Director Omnirisk and Managing Partner of ISEG. Dick will therefore give the training himself in cooperation with a co-trainer. After 28 years of working for the Special Services of the police, Dick has been Head of Security Affairs and Corporate Security Manager of the Van Gogh Museum in Amsterdam for 10 years since 2005. Dick provides training and advice in the field of proactive security to a variety of national and international organizations, governments and institutions. He is also responsible for strategic and operational support in major investigations, aimed at assettracing and recovery in major fraud investigations or, for example, art thefts. Dick is supported in the CMT training by colleagues with a similar background, often from the special departments of police or defence and employed by ISEG.

De training 'Crisismanagement' wordt op locatie Landgoed Beukbergen gegeven met inachtneming van de richtlijnen die zijn gesteld door het RIVM m.b.t. COVID-19!

Course content

Below you will find the layout of the training and the parts which, in consultation with you and depending on the current situation of your organization, will be treated, taught and trained. By combining theory and practical realistic exercises, each part of the day is interactive in itself, with a large combined exercise in the last part of the day. If desired, this exercise can also be performed in a live situation in your organization.

Day part 1

    • Composition CMT and roles CMT (managing under difficult circumstances)
    • Preparations
    • Starting up CMT
    • Imaging and judgment
    • Getting and keeping an overview
    • Objective day part 1

The first part of the day is mainly aimed at getting to know the CMT (not only you but especially you each other) in a different setting than you are used to. How do you start up a CMT in case of an incident and who does this? How do you deal with the information you receive and how do you form an opinion that leads to a decision. Who makes decisions within a CMT and how does this process work through. This is trained using practical and "table top" exercises.

Day part 2

    • Making decisions under difficult circumstances
    • Keeping human limitations manageable
    • Communicate
    • What after the crisis?
    • A resilient and resilient organization

Objective day part 2

In the second part of the day the pressure will slowly increase because the CMT will be confronted with different scenarios, will train them and will actually practice them. Here it will become clear how important it is to communicate within a CMT, within the organization but also to the outside world. Then the pressure will increase again and the CMT will experience what it is to perform under pressure. What do you do when (personal) feelings play a role? And how resilient is your organization actually?

Day part 3

    • Scenarios and complicated exercises
    • Evaluation
    • CMT appointments to stay up to date and dynamic
    • Determining situational direction

Objective day part 3

In the third and last part of the day, different scenarios will be trained in combination, in relation to the previous 2 parts of the day. The pressure will be increased to the unworkable and decisions will be questioned. After the scenarios we will evaluate them and jointly determine a number of directions that are important for your company or organization to continue with this CMT and remain trained.

Register

For more information about the course you can send a message to trainingscentrum@internationalsecurityexpertgroup.com or you can contact us by phone on +31 (0)35 2340422. You can also register directly for the course using the button below.

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